Help Center

Connection issues

Understand the connection indicator and fix "Reconnecting", "Disconnected", and slow-connection warnings.

The connection indicator

During practice, Offbook streams your audio over a live connection for speech recognition. When everything is healthy, you won't see anything. If there's a problem, a status pill appears in the corner:

  • Connecting… / Reconnecting… (yellow): a temporary drop; Offbook reconnects automatically. Give it a few seconds.
  • Disconnected (red): the connection couldn't be restored. Click Retry, or refresh the page.
  • "Buffer High - Audio Paused" / "Slow connection detected" (orange): your network can't keep up with the audio stream, so capture is paused briefly to catch up.

Fixing an unstable connection

  1. Refresh the page. This rebuilds the connection cleanly (you'll also see "Session expired. Please refresh the page." after long idle periods).
  2. Move closer to your router or switch from Wi-Fi to a wired connection if possible.
  3. Pause large downloads, video calls, or streaming on the same network.
  4. If you're on a VPN or a strict corporate/school network, try without it; some networks block the WebSocket connections Offbook uses for live speech.

"Too many requests"

If you see this, the service is briefly rate-limiting. Wait a moment and try again.

Tip: Practice audio (your scene partner's lines) is pre-generated and plays locally, so brief connection blips affect speech recognition, not playback. Manual mode (advance with Enter) works even on a shaky connection.

Next steps

Still stuck?

We usually reply within a day.

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